2IC SPA OPERATIONS MANAGER | Castle Hill

• Tuesday to Saturday role
• Permanent management opportunity
• Focus on Therapist & Operations Management (No Clients)
• Fantastic employee benefits on offer

Our Spa – Castle Hill

Located in the heart of Castle Towers Shopping Centre, Endota Spa Castle Hill boasts 7 treatment rooms and specialises in a wide array of services, including massage, facials, spa packages, and advanced skin technology treatments. Our dedicated team thrives in offering top-tier beauty treatments in a relaxing, professional environment.

Your Role 

As the Back-of-Spa Operations Manager (2IC), you will lead the behind-the-scenes management of the spa, ensuring seamless operations, optimal therapist performance, and exceptional client care standards. This is a pivotal leadership position focused on therapist training, development, and maintaining operational excellence.

You will work closely with the Spa Manager as part of a dynamic leadership team, supporting 20+ therapists in delivering the highest quality treatments. Your key responsibilities include overseeing the back-of-house functions, managing therapist workflows, and ensuring the effective preparation of all spa operations, including treatment rooms and relaxation areas.

In this leadership management role you will: 

• Lead therapist training and coaching on service sequences, methods, and product knowledge to maintain consistent treatment standards.
• Ensure seamless spa operations, focusing on time management, scheduling, and preparation of therapists for their daily client treatments.
• Maintain a collaborative environment by instilling a positive and growth-focused mindset, motivating the team to deliver on time and to a high standard.
• Oversee the relaxation lounge and prep areas to ensure a calm and organized workspace.
  Partner with the Front-of-House Spa Manager to align operational goals and execute initiatives focused on both performance and customer service.
• Uphold high communication standards across departments, ensuring clear and concise operational instructions at all levels.

Your Benefits:

• Discounted Endota treatments and wholesale prices on products.
• Free access to Endota Retreat – an online wellness platform with exercise classes, meditation, recipes, and more.
• National Education Program providing continuous training.
• Participation in our National Therapist Awards and Incentive Programs.
• Quarterly wellness nights for staff, including treatments and relaxation.
• Discounts from top Australian brands in health, wellness, and fitness.

Skills & Experience Required:

• Diploma in Beauty Therapy, with prior training experience (Cert IV in Training and Assessment advantageous).
• Strong leadership skills, with experience managing teams and promoting operational excellence.
• Passion for the beauty and wellness industry, with a focus on high-quality service and treatment standards.
• Excellent communication and organizational skills, with an ability to multitask and thrive in a fast-paced environment.

About Endota
Endota is Australia’s largest network of day spas, with a strong reputation for excellent treatments and down-to-earth service. With over 100 spas nationwide and more than 20 years in the industry, we empower our teams to excel, grow, and be inspired. Join us and be part of a company that values creativity, collaboration, and personal development.

If you’re passionate about leadership and operational excellence, this opportunity is for you.