Duty Shift Supervisor

Company description:

Certis Security Australia is one of Australia's leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

Job description:

Position Purpose

Lead a team of Aviation Security personnel in the precise execution of procedures to ensure consistent performance to meet client expectations and regulatory compliance in securing the airport. Coach and motivates his/her group of Team Leaders. Employees are expected to provide the highest levels of Security with Service within an often challenging customer service environment.

Key Responsibilities

• This is a Supervisor role and you need to have all that ability.

• What you will be doing:

• X-Ray Monitoring and Screening
• Physical Searches and Inspections
• Explosive Trace Detection (ETD) Examinations
• Training staff
• Completing admin duties related to the role of Cargo Examination Officer
• Reporting and escalation of security and safety events and incidents

• CUSTOMER SERVICE experience is a MUST! 

  Certis will cover the cost of your training, including a Certificate II in Transport Security Protection (AVI20118) and 40 hours On-the-Job Training. The Certificate II in Transport Security Protection (TSP) is a nationally recognized qualification and is a requirement for all Aviation Screening Officers and is completely FREE with our Registered Training Organization (RTO ID 45583). 

  Note that to progress into a permanent position you are required to successfully complete the Certificate II in Transport Security Protection (TSP) and, at the end of your On-the-Job Training, be deemed capable of making independent screening decisions.

  Immediate Start for the right candidate. We require flexibility and 24/7 availability.

  Security Award Level 2 Rates + Aviation Allowance payable on each hour.

  As a Certis employee, enjoy a discount program where employees, and their family members, can save at over 400 retailers Australia wide.

• FREE Certificate II in Transport Security and Protection (TSP)
• FREE Staff Parking on site and Uniform will be provided.
• FREE Ongoing Learning and Development through our Learning Management System (LMS)
• Minimum of 40 hours on-the-job training

• All the above is contingent on the candidate meeting the requirements of each level of competency and training, as required by law. In the event a candidate fails to meet the inherent requirements of the role then Certis will be unable to employ them, or, if they have already been employed, their employment will be terminated. Certis cannot guarantee that candidates will successfully complete the training product so a thorough screening will be undertaken to ensure suitability at each phase in the recruitment and training process..

Qualification

• Certificates II & III in Security Operations
• Current 1A Security Licence, NSW
• Valid and current Senior First Aid Certificate
• Fully Certified and accredited to perform duties as per the requirements of an Aviation Security Operative
• Hold an Aviation Security Identification Card (ASIC)

Skills

• Professional in appearance and conduct
• Exceptional Customer Service delivery
• Capable of completing written reports in plain and clear English
• Capable of conflict resolution
• Ability to control and direct the abilities of teams
• Ability to balance client and business needs

Knowledge

• Thorough knowledge and understanding of SNP Standard Operating Procedures.
• An awareness of Methods, Techniques, Equipment Standards, Aviation Security Regulations and other relevant legislative requirements
• Thorough knowledge of the procedures to control access to and exit from airports
• Competent in the operational requirements of an Aviation Security Operative
• Awareness of EEO and Anti-Discrimination, and Harassment legislation
• SNP Workplace Health & Safety Policy and procedures·Leadership principles

Experience

• Exemplary performance as a Team Leader for a minimum of 12 months.
• Leading small teams or coaching within a workplace

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd
• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293