Account Manager

ABOUT US 

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today. 

When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. 

Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE 

Are you passionate about the fleet industry, customer service and strive for results? We are looking for an Account Manager to join our crew and provide outstanding customer service and solutions to a portfolio of clients. You will be part of a supportive team who share a passion for quality, performance, and overall customer satisfaction.

Duties will include (but not limited to) -

• Proactively provide operational support, customer service and coordinating transactional queries for your clients
• Managing lease term deviations to ensure vehicle utilisation is aligned with the contract
• Anticipating client needs and providing effective problem solving along with identifying opportunities for growth within an existing portfolio
• Managing the asset replacement plan and achieving client retention targets
• Assisting the Relationship Manager in closing growth, retention opportunities and delivering great service

ABOUT YOU

To be successful in securing a role with our crew it’s likely you’ll come with experience in the following areas:

• Previous experience in customer service (Fleet Management, Automotive or Financial Services is ideal)
• Strong analytical skills coupled with the ability to prioritise
• Understand customer challenges and proactively identify areas of improvement
• Sound time management & the ability to prioritise work to meet tight time frames
• The ability to connect, adapt, show resilience, and engage all levels in the business

FOR YOU

We offer industry leading 'Custom Perks' including:

• Annual performance bonus 
• An extra week of annual leave
• Collaborative Hybrid work environment – 3 days in the office, 2 days working at home
• Company funded social events
• Dress for your day policy 
• Employee discounts
• Intersection – our Diversity Network
• Ongoing investment in your growth including access to our digital learning platform – Degreed
• Reward and recognition programs
• Volunteer and community engagement opportunities
• Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at [email protected] or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment 

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.